# AI receptionist for auto shop Your service writer is under a hood or at the counter. Heyly answers the phone on your shop number, gets the year, make, model and symptom, and books what fits. ## The problem A shop phone rings during the exact hours everyone is busiest. The caller wants to know if you can look at it today, gets voicemail, and drives to the shop that answered. ## Calls it handles - Can you look at it today, and what will it cost - Status calls on cars already in the bay - Tyres, brakes and scheduled service bookings - Tow-in arrivals that need a slot - Parts and warranty questions ## What it captures on every call - Year, make and model - Symptom and when it started - Drivable or needs a tow - When they need it back - Best callback number ## FAQ ### Can it give a repair estimate? Only your published menu pricing, like an oil change or a diagnostic fee. Anything that needs eyes on the car stays a booking, not a quote. ### Can it handle status calls on cars in the bay? It captures the customer and the vehicle and gets the question to your service writer without them stopping mid-job. If you keep status in a system we can read, ask us and we will scope it honestly. ### What about tow-ins after hours? Heyly answers at 2am, takes the vehicle and the drop location, and has the job on your board before you open. ### Does it replace my service writer? No. It stops the phone from interrupting them. Shops that add it usually see the counter get faster, not smaller. Hear it live: +1 208 504 3639. Keep your existing number.