# AI receptionist for HVAC No-cool calls do not wait for business hours. Heyly answers every one of them on your existing number, gets the address, the system type and how hot the house is, and texts you the job before the caller has dialled the next contractor. ## The problem An HVAC phone is busiest exactly when nobody can answer it: 4pm on the first 95 degree day, both techs in attics, the office line ringing out to voicemail. The homeowner does not leave a message. They call the next result on Google. ## Calls it handles - No cooling or no heat, today, and the caller wants an ETA before a price - Maintenance plan holders asking where their tech is - New construction and replacement quotes that need a real conversation - Warranty and part-arrival questions that eat a tech's afternoon - Wrong numbers, spam and sales calls you never want to see ## What it captures on every call - Service address - System type and age - Heat or cool, and how long it has been out - Whether anyone in the home is medically at risk - Best callback number ## FAQ ### Can it tell an emergency from a routine call? Yes, on the criteria you give it. Tell Heyly that no heat under 40 degrees, no cool over 95, or anyone reporting a gas smell is an emergency, and those calls get escalated to your phone immediately while everything else is captured and queued. ### Will it quote prices? Only what you write down. Most HVAC contractors give it a diagnostic fee and a service window and nothing else, because a system quote over the phone is how you lose money. Heyly holds that line even when the caller pushes. ### What happens when I am on a roof and cannot pick up? That is the normal case, not the exception. Heyly answers on the same number, handles the call end to end, and you get the summary and the recording when you are back in the truck. ### Does it work with my dispatch software? Heyly captures a structured job record: address, system, symptom, urgency, callback. Today it reaches you by text and in the app. If your dispatcher lives in ServiceTitan or Housecall Pro, tell us and we will scope the write-back before you commit. ### Do I need a new phone number? No. Heyly rides on the number already printed on your trucks. No porting, no second dialer, no reprinting anything. Hear it live: +1 208 504 3639. Keep your existing number.