# Heyly vs Smith.ai Smith.ai puts a trained person on the line for you, on every call it takes. Heyly is built for the calls you keep: on a Heyly number it is with you on every call, yours included, and on your own number an AI that says it is an assistant answers your calls for you. ## Smith.ai's published prices (read 2026-10-02, https://smith.ai/pricing/receptionists) - Starter: $300 / month, 30 calls; past the allowance: $11.50 per call over 30 - Basic: $810 / month, 90 calls; past the allowance: $10.50 per call over 90 - Pro: $2,100 / month, 300 calls; past the allowance: $8.50 per call over 300 - Enterprise: Custom, Ask about enterprise pricing; past the allowance: Price adjusted to needs ## Our arithmetic - Starter: $10.00 per included call: $11.50 per call after 30 - Basic: $9.00 per included call: $10.50 per call after 90 - Pro: $7.00 per included call: $8.50 per call after 300 Our division of their published price by their published call count. On every plan, a call past the allowance costs $1.50 more than an included one, so growing past your plan costs more per call than the plan does. A per-call price cannot be compared with a per-minute price without knowing your average call length, which no one in this comparison publishes. ## Heyly's published plans - Starter: $29 / month. AI receptionist for the calls you miss, transcripts and summaries - Pro: $79 / month. Everything in Starter, plus the caller's words on screen while you talk on a Heyly number, and what each customer said kept for next time - Team: $199 / month. Everything in Pro, for up to 3 lines Every plan starts with the first month free. ## Where Smith.ai wins - A trained person answers every call. If your callers expect a human, or your calls need judgement no script can cover, that is what you are paying for. - Lead screening, qualification and intake by live staff, 24/7, as listed on their pricing page. - Every plan comes with a 30-day money-back guarantee, quoted from their pricing page. ## Where Heyly is different - Heyly keeps what each customer said, what you quoted and what is still owed, filed under that customer. On a Heyly number it is on every call, yours included, with the caller's words on your screen while you talk; on your own number its AI answers your calls for you and writes down what was said. An answering service is built around the calls it takes for you. - You pay a monthly plan, not a rate per call: $29, $79 or $199 a month on the plans published on heyly.ai, after the first month free. - Heyly is built for owner-operated trades, where the person who answers the phone is the person doing the work. ## FAQ ### Does Heyly tell callers it is an AI? Yes. When Heyly answers a call, it says it is an AI assistant before anything else, and you can hear exactly how it sounds on our own line. If your callers need to reach a person every time, a human answering service is the better fit, and that is the honest reason to choose one. ### Is Heyly cheaper than Smith.ai? On the published prices, Heyly's plans are $29, $79 and $199 a month, and Smith.ai's Human-first plans start at $300 a month for 30 calls (read on their pricing page on October 2, 2026). They are not the same product. Smith.ai sells a person on each call it takes; Heyly sells an AI that answers your calls for you, and on a Heyly number works with you on the ones you take. ### Is Heyly a replacement for Smith.ai? Not if you want a person on every call. An answering service where trained people answer your calls, priced per call, with an AI-first option sold on the same page. Heyly does a different job: on a Heyly number it is with you on every call, yours included, and on your own number an AI that says it is an assistant answers your calls for you. ### Can I try it before switching anything? Yes, and you should. Call +1 208 504 3639 and you are talking to the same product answering our own line, set up as a sample plumbing business. Nothing about your current setup changes until you decide. ### What happens to my number? It stays yours either way. Keep it and Heyly's AI answers it for you, with no port and nothing to reprint. Or give customers a Heyly number too, and Heyly is on every call to it, yours included.