Heyly vs Ruby
Ruby puts a trained receptionist on the line for you, around the clock. Heyly is built for the calls you keep: on a Heyly number it is with you on every call, yours included, and on your own number an AI that says it is an assistant answers your calls for you.
+1 208 504 3639 answers as a sample plumbing business.
Ruby's published prices
As shown on ruby.com/plans-and-pricing (virtual receptionist plans), read October 2, 2026. Check the page yourself before you decide: prices move, and a comparison page is the worst place to learn them second-hand.
| Plan | Price | Includes | Past the allowance |
|---|---|---|---|
| 50 minutes | $250 / month | 50 receptionist minutes | Not stated on the pricing page |
| 100 minutes | $395 / month | 100 receptionist minutes | Not stated on the pricing page |
| 200 minutes | $720 / month | 200 receptionist minutes | Not stated on the pricing page |
| 500 minutes | $1,725 / month | 500 receptionist minutes | Not stated on the pricing page |
In their words:
- "The only difference between our plans? The number of receptionist minutes."
- "24/7 live answering (including after-hours, on weekends, and holidays)"
- "There are no additional or hidden fees for activation, onboarding, setup, customization, or coverage during certain periods."
Ruby also lists optional AI enhancements, AI-powered transcripts and AI-assistant-supported call flows in every plan.
Our arithmetic, not theirs
| Plan | Cost per minute | Past the allowance |
|---|---|---|
| 50 minutes | $5.00 per included minute | not published |
| 100 minutes | $3.95 per included minute | not published |
| 200 minutes | $3.60 per included minute | not published |
| 500 minutes | $3.45 per included minute | not published |
Our division of their published price by their published minutes. The pricing page does not state what a minute past the allowance costs, so ask before you size a plan. A per-minute price cannot be compared with a per-call price without knowing your average call length.
Heyly's published plans
| Plan | Price | What it covers |
|---|---|---|
| Starter | $29 / month | AI receptionist for the calls you miss, transcripts and summaries |
| Pro | $79 / month | Everything in Starter, plus the caller's words on screen while you talk on a Heyly number, and what each customer said kept for next time |
| Team | $199 / month | Everything in Pro, for up to 3 lines |
Every Heyly plan starts with the first month free. The full plan details are in pricing on the home page.
What Ruby does that Heyly does not
- A trained person answers every call, 24/7, including after-hours, weekends and holidays, as quoted from their pricing page.
- Spanish and bilingual call handling is listed in every plan. Heyly answers in English in the US today.
- Scheduling, payment collection and lead intake are listed as features in every plan. Heyly does not book into your calendar.
What changes if you put Heyly on your line
- Heyly keeps what each customer said, what you quoted and what is still owed, filed under that customer. On a Heyly number it is on every call, yours included, with the caller's words on your screen while you talk; on your own number its AI answers your calls for you and writes down what was said. An answering service is built around the calls it takes for you.
- You pay a monthly plan with AI minutes included: $29, $79 or $199 a month on the plans published on heyly.ai, after the first month free.
- Heyly is built for owner-operated trades, where the person who answers the phone is the person doing the work.
Heyly and Ruby: questions
Yes. When Heyly answers a call, it says it is an AI assistant before anything else, and you can hear exactly how it sounds on our own line. If your callers need to reach a person every time, a human answering service is the better fit, and that is the honest reason to choose one.
On the published prices, Heyly's plans are $29, $79 and $199 a month, and Ruby's receptionist plans start at $250 a month for 50 minutes (read on their pricing page on October 2, 2026). They are not the same product. Ruby sells a trained receptionist on each call it takes; Heyly sells an AI that answers your calls for you, and on a Heyly number works with you on the ones you take.
Not if you want a person on every call. A long-established virtual receptionist service. A team of trained receptionists answers your calls, priced by the minute. Heyly does a different job: on a Heyly number it is with you on every call, yours included, and on your own number an AI that says it is an assistant answers your calls for you.
Yes, and you should. Call +1 208 504 3639 and you are talking to the same product answering our own line, set up as a sample plumbing business. Nothing about your current setup changes until you decide.
It stays yours either way. Keep it and Heyly's AI answers it for you, with no port and nothing to reprint. Or give customers a Heyly number too, and Heyly is on every call to it, yours included.
Stay the one they call.
Heyly keeps what every customer said, what you quoted and what they still owe, and answers the calls you can't. On a Heyly number, or on the one you already have.
First month free, no card. Or call +1 208 504 3639 first and hear it answer - that's our own line, not a recording.
We'll email you to set up your line. Every line is set up by hand, by us, which is why we take businesses on one at a time.
You're on the list.
We'll email you to set up your line. In the meantime, call the number below - that's Heyly answering, not a recording.
Call Heyly: +1 208 504 3639